You control whether the inmate uses the funds by either accepting or rejecting each call placed to you by the inmate. If you need assistance blocking numbers on your T-Mobile account, you can dial 611 using your Phone app or call 1-877-746-0909 to contact customer service. In fact, many correctional facilities specifcally ban the use of Google Voice, or any other call forwarding systems. My husband and I are in Illinois, they use Consolidated, not GTL. To block calls from an inmate in New Jersey please dial 1.866.230.7761 and follow the listed instructions. Some will even punish the inmate for attempting to call such a service. You must contact your phone service provider to remove the block. You can receive calls from an inmate on a cell phone by registering with one of these companies and setting up a prepaid calling account. If an inmate attempts a call to a telephone number not on his/her allowed list, the call will be blocked. You have a collect call block on your phone. This confirms that you want to unblock the number. 12. When you fund a Debit Telephone account, the funds belong to the inmate. Calls attempted by an inmate with this status will be blocked. He/she can call any phone number that is not restricted by the facility. Device lock status determines what networks a device can use to make calls, send messages, and use data. ; Unlocked devices can be used with any carrier that supports its network type. If you were unable to find the information you were looking for on this page, call New Hanover County Detention Facility at 910-798-4161 and ask their policies on getting phone calls from your inmate. Returned check or … Google Voice is not a service to be used for inmates to call. To unblock a number that’s been accidentally blocked please send a written request to the attention of the NJDOC Telecommunications Office. I did get through to GTL. Tap Unblock. What is a Device Unlock. Any calls you received from the number while it was blocked will not appear in your list of recent calls. Important Tips About Jail Phone Calls. Or call Securus Correctional Billing Services at 972-734-1111. Locked devices can only be used on the network of the wireless provider that sold the device. To receive collect or pre-paid calls, set up an account with Securus online or by phone, email or mail. All offender phone calls are monitored for security purposes. Unwanted Telephone Calls. Please be advised, based on your credit history (in general) and account history (with the provider) you may encounter some additional requirements to get the collect call block lifted from your account. How to Unblock Phone Numbers With Global Telelink; There are a few major telecommunications companies that provide phone calling services for inmates. I hope it's not a block on a per-inmate basis, I want a total block on all GTL calls. If you have not logged in yet, please click HERE ,Once logged in you can click on Block & Unblock calls. It took the rep a while to figure out where the call was coming from, she put a temp block on it and told me another rep would call me to do a permanent block. If you are already logged into your Securus online account, you can click on Block & Unblock calls. CALL PRIVILEGES DENIED BY DOC – Sometimes an inmate will have his/her phone privileges taken away by the facility for a period of time. If you receive unwanted telephone calls from an offender, you can follow the prompts on the phone to block future calls to your residence.